Policy
PRIVACY POLICY
WEBSITE TERMS AND CONDITIONS OF USE
- TERMS
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, applicable laws and regulations and their compliance. If you disagree with any of the stated terms and conditions, you are prohibited from using or accessing this site. The materials contained in this site are secured by relevant copyright and trade mark law.
- USE LICENSE
Permission is allowed to temporarily download one duplicate of the materials (data or programming) on DorvalSUP site for individual and non-business use only. This is the just a permit of license and not an exchange of title, and under this permit you may not:
modify or copy the materials;
use the materials for any commercial use , or for any public presentation (business or non-business);
attempt to decompile or rebuild any product or material contained on DorvalSUP site;
remove any copyright or other restrictive documentations from the materials; or
transfer the materials to someone else or even “mirror” the materials on other server.
This permit might consequently be terminated if you disregard any of these confinements and may be ended by DorvalSUP whenever deemed. After permit termination or when your viewing permit is terminated, you must destroy any downloaded materials in your ownership whether in electronic or printed form.
- DISCLAIMER
The materials on DorvalSUP site are given “as is”. DorvalSUP makes no guarantees, communicated or suggested, and thus renounces and nullifies every single other warranties, including without impediment, inferred guarantees or states of merchantability, fitness for a specific reason, or non-encroachment of licensed property or other infringement of rights. Further, DorvalSUP does not warrant or make any representations concerning the precision, likely results, or unwavering quality of the utilization of the materials on its Internet site or generally identifying with such materials or on any destinations connected to this website.
- CONSTRAINTS
In no occasion should DorvalSUP or its suppliers be subject to any harms (counting, without constraint, harms for loss of information or benefit, or because of business interference,) emerging out of the utilization or powerlessness to utilize the materials on DorvalSUP Internet web page.. Since a few purviews don’t permit constraints on inferred guarantees, or impediments of obligation for weighty or coincidental harms, these confinements may not make a difference to you.
- AMENDMENTS AND ERRATA
The materials showing up on DorvalSUP site could incorporate typographical, or photographic mistakes. DorvalSUP does not warrant that any of the materials on its site are exact, finished, or current. DorvalSUP may roll out improvements to the materials contained on its site whenever without notification. DorvalSUP does not, then again, make any dedication to update the materials.
- LINKS
DorvalSUP has not checked on the majority of the websites or links connected to its website and is not in charge of the substance of any such connected webpage. The incorporation of any connection does not infer support by DorvalSUP of the site. Utilization of any such connected site is at the user’s own risk.
- SITE TERMS OF USE MODIFICATIONS
DorvalSUP Co may update these terms of utilization for its website whenever without notification. By utilizing this site you are consenting to be bound by the then current form of these Terms and Conditions of Use.
- GOVERNING LAW
Any case identifying with DorvalSUP site should be administered by the laws of the country of Canada/Quebec. State without respect to its contention of law provisions.
General Terms and Conditions applicable to Use of a Web Site.
PRIVACY POLICY
Your privacy is critical to us. Likewise, we have built up this Policy with the end goal you should see how we gather, utilize, impart and reveal and make utilization of individual data. The following blueprints our privacy policy.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will gather and utilize individual data singularly with the target of satisfying those reasons indicated by us and for other good purposes, unless we get the assent of the individual concerned or as required by law.
We will just hold individual data the length of essential for the satisfaction of those reasons.
We will gather individual data by legal and reasonable means and, where fitting, with the information or assent of the individual concerned.
Personal information ought to be important to the reasons for which it is to be utilized, and, to the degree essential for those reasons, ought to be exact, finished, and updated.
We will protect individual data by security shields against misfortune or burglary, and also unapproved access, divulgence, duplicating, use or alteration.
We will promptly provide customers with access to our policies and procedures for the administration of individual data.
We are focused on leading our business as per these standards with a specific end goal to guarantee that the privacy of individual data is secure and maintained.
Sales terms and delivery conditions
All products are managed and shipped by:
DORVALSUP
EMAIL :INFO@DORVALSUP.COM
General terms
All items are shipped according to the purchasers’ request.
Purchaser must be available to accept and sign for a shipment. Shipments must be fully inspected upon receiving and before signing for the package. Compensation for damage found after the package has been signed for may not be recoverable.
Items shipped will not have signature confirmations assigned to the package when authority to leave has been given . Please be sure to have the item shipped to an address where it can be dropped off in a secure location. DorvalSUP, or the shipping companies we use, are not responsible for items stolen after they have been delivered.
Where Dorvalsup has not been given by a customer and on delivery, no-one is available to accept and sign for the shipment, DorvalSUP will instruct the shipping company to transport the package back to their closest depot for customer pick-up at customer’s own cost.
Prices
The price charged for a product will be the price in effect at the time when the order is placed and will be set out in the order receipt and order confirmation.
Prices for the products are not included the taxes charges for shipping and handling.
The total cost for your purchase, not including shipping, will be shown before you select your payment method.
Order receiving
Your order will be processed 24 hours. If the product is out of stock we will contact you.
Shipping
Usually your order will be shipped from our warehouse within 24 hours. Cost for freight is not included in your purchase.
Payment
Full payment verification is required before products are shipped.
Personal data
DorvalSUP is committed to protecting your privacy and complying with applicable data protection and privacy laws. Any personal information given by you to DorvalSUP will never be available for anyone else or any other organisation.
Return and refund
Cancellation
If you wish to cancel your order, contact DorvalSUP using the email or phone above. If the order has already shipped, you will need to open a return request and will be subject to the terms under 30-Day Money Back Guarantee.
12-Month Warranty
We offer a 12-Month Warranty on our boards and accessories. We undertake quality checks in our factories and in our warehouse to guarantee each item’s quality and condition before collection from supplier and before shipping to you.
Please refer to and follow our Care & Maintenance instructions. Failure to do so will void your warranty.
The 12-Month Warranty begins effective the day you purchase the product as identified on your invoice. If within the 12-month period the product becomes defective, you will need to contact DorvaSUP immediately. You will be asked for a copy of a sales invoice and photos of the defective product in question. Claims for damages during our shipment to you must be made within 2 weeks from purchase date; we will then also need original packaging material.
If it is deemed a manufacturing or material flaw, we will provide repair, issue a full replacement product if product cannot be repaired (model depends on availability), or issue store credit. The 12-Month Warranty does not apply to damages or failure due to fair wear and tear; damage resulting from impact, misuse, neglect, excessive external abrasion, alteration, loss or unauthorised repairs.
10-Day Money Back Guarantee
We want you to be totally satisfied about the products you purchase from DorvaSUP. If at any time within 10 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund, return shipping and original shipping costs are refundable. No questions asked. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our 10-Day Money Back Guarantee.
Delivery
ONLINE RETURN POLICY
Refunds by Mail, or Exchanges and Refunds in-store are valid within 6 days from the original order date. Items must be returned unwashed, unworn, undamaged and with tags attached, accompanied by the invoice.
HOW DO I RETURN A DAMAGED ITEM?
If you receive a damaged or defective item in your order, please reach out to our Customer Support team at: support@dorvalsup.com and include a photo of the item. We will do our best to replace the item if still in stock.
All refunds are subject to approval and must meet the requirements outlined in our return policy. We reserve the right to deny a refund if it does not meet the conditions of our return policy.
STILL NEED HELP?
Our Customer Support Team is here to assist you with anything you need! Reach out to us by email at support@dorvalsup.com
Renter Assumes Risk, Releases and Agrees to Indemnify Dorvalsup From All Claims
Renters acknowledges that use of Watercraft Equipment is an activity involving personal danger and hazards. Renter acknowledges having been given and fully understanding the procedures and instructions regarding the safe use and operation of the equipment, and Renter further agrees to comply with these procedures and instructions. Renter understands the duties/responsibilities owed by Renter (see above). Renter voluntarily participates in these activities with full knowledge of the dangers and hazards involved and Renter expressly agrees to accept these risks and accept responsibility for any injury, death, or damage to persons or property occurring while equipment is being rented and under the terms of this agreement.
Renter hereby voluntarily releases, discharges, waives and relinquishes any and all claims or causes of action for personal injury, property damage, or wrongful death occurring to Renter, or others, arising from the use of the watercraft equipment rented hereunder, or any activities incidental thereto. Renter further agrees to indemnify Dorvalsup and hold harmless Dorvalsup from and against all claims, actions, damages, costs, and expenses, including attorney’s fees, against or incurred by Dorvalsup, arising from any use of the equipment rented under this agreement, including any claims or actions by any person whom Renter allows to use the equipment while it is being rented under the terms of this agreement. All legal action will be in Montreal Quebec.
I have carefully read this entire agreement (including Renter’s Duties and Obligations and the Paddleboard Rules) and I fully understand the terms herein contained and by signing, I agree to be lawfully bound to this agreement and that I am doing so of my own free will.